# How parents can access their account on Cloudnotte

Their unique userID and password, should be provided to them by the Administrator.

The parent should then search [www.cloudnotte.com ](https://www.cloudnotte.com/)on their browser.

<figure><img src="https://3775903134-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M5g0GGFpfhvySUx2WRT%2Fuploads%2Fs0rNfsGBjlZIUCIq9TnA%2FScreenshot%202024-05-03%20150843.png?alt=media&#x26;token=91b587cf-d26e-4eaa-93b3-4a94769f17e6" alt=""><figcaption><p>Landing page of Cloudnotte website</p></figcaption></figure>

Next, **Log in** at the top right of the screen should be clicked.

<figure><img src="https://3775903134-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-M5g0GGFpfhvySUx2WRT%2Fuploads%2Flt3kHKDtZElXcBuBo7JM%2FScreenshot%202024-05-03%20151314.png?alt=media&#x26;token=87473831-1c9d-42e0-9080-feefd1970374" alt=""><figcaption><p>Login page</p></figcaption></figure>

The Login page should be filled with the unique ID and password given to them.

Then click **Login** and then they will be logged in to their account.

Note:\
If the parent encountered an error while accessing the account, he/she should check for the following:\
1\. Ensure the internet connection is active\
2\. Ensure the User ID and password were filled correctly.\ <br>

If the issue persist you can contact support: [hello@meghee.com](https://mail:hello@meghee.com)